ASSISTANCE & CUSTOMER CARE
Welcome to our FAQ section! Here, you'll find answers to the most frequently asked questions, all in one easy-to-navigate section. If you have any further queries, please do not hesitate to reach out to our team directly.
Gold vermeil is a thick layer of gold (at least 2.5 microns) electroplated over sterling silver. It offers the look and feel of solid gold at a more affordable price.
Please refer to our ring size guide for help. If buying a ring as a gift, we recommend choosing a general size and ordering a ring sizer. If the ring doesn’t fit, we can exchange* it for the correct size (provided it is unworn and in perfect condition).
*Please note we cannot exchange solid gold items, but we can assist you with resizing if needed. Please reach out to our team for more information.
Made to order pieces typically take 2-4 weeks to craft, depending on the complexity and availability of materials.
We accept returns within 7 days of delivery for unworn, undamaged items in their original packaging. Please see our Return Policy for details.
Made-to-order and customized pieces are not eligible for return or exchange unless there is a manufacturing defect.
Yes, we offer customisation and bespoke services. Please contact us to discuss your ideas and requirements.
We offer one free size exchange within 7 days of delivery, provided the item is unworn and in original condition.